Last updated: 21 May 2026
The website www.portasicilia.com (the "Platform" or "Site") is operated by:
For the purposes of these Terms, the entity identified above is hereinafter referred to as "Porta Sicilia".
In these Terms and Conditions, the following terms have the meanings set out below:
Access to, registration on, or use of the Platform implies full acceptance of these Terms and Conditions, of the Privacy Policy and of the Cookie Policy, all of which form an integral part hereof.
Any additional contracts or specific conditions applicable to particular Services or Products shall, in case of conflict, prevail over the general provisions of these Terms.
By using the Platform or communicating with Porta Sicilia electronically, the User accepts that communications shall take place via email or through the Platform’s tools and that such communications satisfy any written-form requirement provided by law.
Registration and the placement of Bookings or purchases on the Platform are reserved to persons who are at least 18 years old and have legal capacity to enter into binding contracts under Italian law. The processing of personal data of minors under 14 years of age requires the consent of the holder of parental responsibility pursuant to Article 2-quinquies of Italian Legislative Decree 196/2003 (Privacy Code).
The User may register and log in to the Platform using email and password, or through supported third-party authentication providers.
Authentication via Google takes place under the OAuth 2.0 protocol with Google Ireland Ltd. In that case, Google’s privacy notice also applies (https://policies.google.com/privacy).
Authentication via Apple takes place under the Sign in with Apple protocol with Apple Distribution International Ltd. If the User uses the "Hide My Email" feature, transactional communications will be relayed through Apple’s relay service; disabling the relay will prevent the delivery of subsequent communications, including those related to Bookings.
The User is responsible for the confidentiality of their access credentials and for any activity carried out through their account. The User shall promptly notify Porta Sicilia of any unauthorised or suspicious use of their account.
Porta Sicilia acts as technological intermediary between Users and Hosts for experiences, tours and accommodations, and as direct seller for the Products marketed in the Shop section.
For experiences or tours booked through the Platform:
If the Host does not confirm availability, Porta Sicilia shall provide a full refund of the Service Fee paid, ordinarily within 14 business days.
For accommodations:
Products purchased in the Shop section are sold directly by Porta Sicilia. The sale contract is concluded with the order confirmation following payment. Specific rules are set out in Sections 9 and 10.
Payments are processed by Stripe Payments Europe Ltd (Ireland) and, for certain features, by Stripe, Inc. (USA), in their capacity as authorised payment service providers. Porta Sicilia does not collect or store the User’s card details: such data is transmitted directly to Stripe in tokenised form and protected under the PCI-DSS standard.
For transactions subject to Directive (EU) 2015/2366 (PSD2), Strong Customer Authentication (SCA / 3D-Secure) may be required.
Processing of payment data by Stripe, Inc. in the United States takes place in compliance with the EU-US Data Privacy Framework and the Standard Contractual Clauses adopted by the European Commission. Stripe’s privacy notice is available at https://stripe.com/it/privacy.
The payment methods indicated at the checkout page are accepted, including credit and debit cards of major international networks and, where enabled, digital wallets (Apple Pay, Google Pay).
Prices displayed on the Platform are stated in Euros and include VAT where applicable. Before order completion the following are shown separately and clearly: the price of the Service or Product, the Service Fee due to Porta Sicilia, any balance payable to the Host and shipping costs, where applicable.
Upon request by the User, Porta Sicilia issues fiscal documentation in respect of the Service Fee or the Product purchased, in accordance with Italian tax law.
Pursuant to Article 59(1)(n) of Italian Legislative Decree 206/2005 (Consumer Code) and Article 51 of Italian Legislative Decree 79/2011 (Tourism Code), the 14-day right of withdrawal does not apply to contracts for leisure activities (experiences, tours, tourism services) and accommodation contracts where the contract provides for a specific date or period of performance. Once a Booking is confirmed, the User may only cancel in accordance with the policies set out below.
✓ Free cancellation up to 48 hours before the start of the activity: full refund of the amount paid.
✗ Cancellation less than 48 hours before the activity: no refund.
✗ No-show: no refund.
✓ Up to 30 days before check-in: refund of any amounts paid to the Host. The Service Fee paid to Porta Sicilia is non-refundable.
✗ Less than 30 days before check-in: no refund, save for different terms indicated by the Host on the listing page.
In case of unavailability of the accommodation or material non-conformities attributable to the Host, the User shall be entitled, at their choice, to:
Refunds within Porta Sicilia’s remit shall be issued within 14 business days from confirmation of the cancellation, using the same payment method as the original purchase, unless otherwise agreed in writing.
Actual crediting times may vary depending on the payment network used and Stripe’s policies.
Food Products are sold in compliance with Regulation (EU) No 1169/2011 on the provision of food information to consumers. Each Product page indicates: name, list of ingredients, allergens highlighted, nutritional values, net weight, batch, best-before or use-by date, name and address of the producer or packer.
Shipping is carried out via a courier selected by Porta Sicilia. Estimated delivery times are indicated during purchase and run from the order confirmation.
Any delivery delays not attributable to Porta Sicilia (force majeure, courier unavailability, weather conditions, errors in the address provided by the User) shall not constitute a breach of contract and shall not give rise to refunds, without prejudice to the mandatory rules protecting consumers.
Porta Sicilia reserves the right to cancel incomplete, manifestly erroneous or suspicious orders, promptly notifying the User and fully refunding any amounts already paid.
Food Products are subject to the legal guarantee of conformity provided for in Articles 128 et seq. of the Italian Consumer Code, within the limits compatible with the nature of the Product.
For Products purchased in the Shop section, the consumer User is entitled to withdraw from the contract within 14 days of delivery pursuant to Articles 52 et seq. of the Italian Consumer Code, without providing any reason.
Pursuant to Article 59(1) of the Italian Consumer Code, the right of withdrawal does not apply to Products that may deteriorate or expire rapidly (let. d), to sealed Products that are not suitable for return for hygiene or health-protection reasons and have been opened after delivery (let. e), or to Products that, after delivery, are by their nature inseparably mixed with other items (let. f). Such exclusions are highlighted, where applicable, on the Product page.
To exercise the right of withdrawal, the User shall notify Porta Sicilia of their decision by email to info@portasicilia.com within 14 days of delivery. Porta Sicilia shall refund the amounts received, including standard delivery costs, within 14 days of receipt of the notice, with the right to suspend the refund until the Product has been returned or evidence of its dispatch has been provided. Direct costs of return are borne by the User.
The User shall arrive on time at the place, date and time indicated for the performance of the activity or check-in of the accommodation, and shall provide complete and accurate information at the time of booking.
In case of:
the Booking shall be deemed used and no refund shall be due, save for any express different indication by the Host.
The User undertakes to use the Platform in compliance with the law and in good faith, refraining from conduct that may impair the security, availability or integrity of the Platform, including unauthorised access attempts, automated scraping, distribution of malware or use of collected data for unauthorised direct marketing.
In case of issues with a Booking or purchase, the User is invited to contact Porta Sicilia in advance at info@portasicilia.com, so as to allow assessment and possible amicable resolution of the dispute.
In any case, the User’s right to invoke chargeback procedures provided by payment networks and applicable law remains unaffected. Porta Sicilia reserves the right to provide the payment institution with the contractual documentation related to the contested Booking.
Every right of the User provided for by consumer-protection legislation is reserved.
With respect to Services provided by Hosts (experiences, tours, accommodations), Porta Sicilia acts solely as technological intermediary. The User acknowledges that:
To the extent permitted by law, Porta Sicilia shall not be liable for: (i) service issues attributable to Hosts; (ii) interruptions or changes due to events beyond its control; (iii) indirect damages, loss of profit or consequential damages; (iv) force majeure events and fortuitous occurrences within the meaning of Article 1218 of the Italian Civil Code.
The limitations and exclusions of liability under these Terms do not apply in cases of wilful misconduct or gross negligence, of personal injury or harm to health, of breach of essential obligations, nor in any further case in which limitation is mandatorily excluded by law in favour of the consumer (Articles 33–36 of Italian Legislative Decree 206/2005 and Article 1229 of the Italian Civil Code).
Reviews published on the Platform come exclusively from Users who have actually booked and used the Service or purchased the Product reviewed, in accordance with Article 27-quater of the Italian Consumer Code. Porta Sicilia does not publish reviews from unverified Users and does not pay any consideration, benefit or reward in exchange for reviews.
Reviews must be truthful, based on personal experience and respectful. Reviews containing personal data of third parties, defamatory, offensive, discriminatory or unlawful content, or content harmful to the reputation of the Host or Porta Sicilia, are prohibited.
Porta Sicilia reserves the right to remove, downgrade or refuse to publish reviews that breach this policy, providing reasoned notice to the User concerned, in compliance with Regulation (EU) 2022/2065.
All intellectual property rights in the Platform — including source code, design, trademarks, logos, editorial texts, databases and any other work — belong to Porta Sicilia or its licensors and are protected by applicable copyright and industrial property laws.
No licence or right over the Platform is granted to the User, save for the use strictly necessary to enjoy the Services. Copying, reproduction, distribution, modification, decompilation, commercialisation or derivative works are prohibited, except within the limits permitted by mandatory provisions (such as the right of citation).
Content uploaded by the User to the Platform (texts, images, reviews) remains the property of the User. By uploading, the User grants Porta Sicilia a non-exclusive, royalty-free, worldwide licence, valid for the duration of the content’s presence on the Platform, to use, reproduce, adapt, translate (including by automated translation) and publish such content within the Platform and its promotional channels. The User warrants that they hold all the rights necessary to grant this licence.
The Platform may contain links to third-party websites. Porta Sicilia does not control and is not responsible for the content, privacy policies or practices of such sites.
Pursuant to Articles 16 and 20 of Regulation (EU) 2022/2065 (Digital Services Act), Users may report to Porta Sicilia content published on the Platform that they believe to be unlawful.
Reports shall be sent to dsa@portasicilia.com and must contain: (i) a sufficiently substantiated explanation of why the content is considered unlawful; (ii) the URL or precise identifier of the content; (iii) the reporter’s name and email address; (iv) a good-faith statement regarding the accuracy of the information provided. Reports shall be handled diligently and without undue delay; the reporting User shall be informed of the outcome.
Against any decision by Porta Sicilia to remove or maintain content, suspend or restrict an account, an internal complaint may be lodged within 6 months at dsa@portasicilia.com. The possibility of applying to the competent Digital Services Coordinator (AGCOM in Italy) and to out-of-court dispute-settlement bodies designated under Article 21 DSA remains unaffected.
Requests from competent authorities may be sent to the same address dsa@portasicilia.com, which constitutes the single point of contact pursuant to Articles 11 and 12 of Regulation (EU) 2022/2065.
The Platform uses technical cookies necessary for the operation of the Site and, subject to the User’s consent, third-party analytics and profiling cookies, including Google Analytics 4 and Google Tag Manager (Google Ireland Ltd / Google LLC). Consent is collected through the consent management platform (CMP) provided by Usercentrics GmbH and may be revoked at any time from the "Cookie settings" panel accessible on every page of the Platform. Further information is available in the Cookie Policy.
These Terms and Conditions are drafted in Italian. Translations into English, French, German and Spanish are provided as a courtesy: in case of discrepancy, the Italian version prevails.
The content of listings (descriptions of experiences, accommodations and Products) uploaded by Hosts may be translated automatically via Google Cloud Translation. Automated translations may contain inaccuracies and are not legally binding: in case of doubt, the User is invited to refer to the original-language text provided by the Host or to contact Porta Sicilia.
The processing of the User’s personal data is governed by the Privacy Policy, an integral part of these Terms, available at /privacy-policy. The User warrants that the personal data provided is truthful, accurate and up to date, and undertakes to communicate any variation in good time.
Persons who publish experiences, tours, accommodations or Products on the Platform as Hosts or Partners are subject to specific Partner Terms, accepted at onboarding via the dedicated dashboard.
Such conditions govern in particular: identification and verification of the Partner, commission structure and payout arrangements, obligations regarding uploaded content, tax and sectoral compliance, suspension or removal policies. Pursuant to Article 6 of Regulation (EU) 2022/2065 and Articles 14–17 of Italian Legislative Decree 70/2003, Porta Sicilia acts as hosting provider with respect to content uploaded by Hosts.
Porta Sicilia may suspend or terminate, in whole or in part, temporarily or permanently, access to the Platform or to individual Services, in particular in case of breach of these Terms, maintenance needs, legal obligations or decisions of authorities. Termination does not give rise to any right to compensation, without prejudice to the User’s rights on Bookings and Products already purchased. The User may delete their account at any time from the profile settings or by writing to info@portasicilia.com, subject to retention obligations imposed by law.
Porta Sicilia may update these Terms for operational, technical, regulatory or security reasons. Changes will be notified to the User with reasonable advance notice via the Platform or email; a User who does not wish to accept the changes may withdraw and cease use. Continued use of the Platform after the changes enter into force constitutes acceptance. The last revision date is shown at the top of this document.
These Terms are governed by Italian law.
Disputes with Users qualifying as consumers under Article 3 of Italian Legislative Decree 206/2005 fall under the exclusive jurisdiction of the court of the consumer’s place of residence or elected domicile, where located within the Italian State (Article 66-bis of Italian Legislative Decree 206/2005). For Users not qualifying as consumers, the exclusive jurisdiction is the court of Palermo.
The invalidity or unenforceability of any individual clause shall not affect the validity of the contract as a whole; the clause shall be interpreted or replaced within the limits permitted by law to give effect to the parties’ intent.
Pursuant to Regulation (EU) No 524/2013, we inform consumer Users resident in the European Union that the European online dispute resolution platform is available at https://ec.europa.eu/consumers/odr. Porta Sicilia’s email address for the purposes of that platform is info@portasicilia.com.
Porta Sicilia is not currently bound by any ADR body for the out-of-court settlement of disputes; the User is invited to contact Porta Sicilia in advance at the address above to attempt an amicable resolution.
These Terms, together with the Privacy Policy, the Cookie Policy and any Partner Terms, constitute the entire agreement between the User and Porta Sicilia in relation to use of the Platform.
Failure to exercise a right or to enforce a provision shall not constitute a waiver thereof, nor preclude the subsequent exercise of such right.
The User may not assign their rights and obligations under these Terms without Porta Sicilia’s prior written consent. Porta Sicilia may assign these Terms to a successor entity in whole or in part of its business.
The Platform may promote third-party products or services under affiliate programmes. Such relationships are disclosed where relevant to allow the User to make an informed choice.
For any matter relating to these Terms and Conditions, the User may contact Porta Sicilia at info@portasicilia.com or by ordinary mail at: Sicily Good di Salvatore Guarneri, Cortile Gonzales 7, 90025 Lercara Friddi (PA), Italy.