Last updated: 21 May 2026
These Partner Terms (the "Partner Terms") govern the relationship between Sicily Good di Salvatore Guarneri ("Porta Sicilia"), operator of the platform www.portasicilia.com, and any professional or non-professional entity that publishes on the Platform experiences, tours or accommodations intended for end Users (the "Partner" or "Host").
These Partner Terms apply jointly with the general Terms and Conditions of the Platform and the Privacy Policy, which form an integral part. In case of conflict, the specific provisions of these Partner Terms shall prevail as between Porta Sicilia and the Partner.
Where the Partner qualifies as a business user within the meaning of Regulation (EU) 2019/1150 ("P2B Regulation"), these Conditions apply in full to the extent provided by that regulation.
In addition to the definitions in the general Terms and Conditions, the following terms apply for the purposes of these Partner Terms:
The Partner registers by providing truthful, accurate and up-to-date information, including: personal details or business name, tax code and/or VAT number where applicable, address, contacts, IBAN or Stripe Connect credentials for payouts, identity document.
The Partner declares to hold all the subjective and objective requirements provided by Italian law to offer the proposed Services, including — where applicable — the correct tax qualification (professional, occasional, non-business hospitality, tourist rental), the regional or national identification code for accommodation establishments (CIN/CIR/IUN), and sectoral licences and authorisations.
Porta Sicilia reserves the right to verify the accuracy of the information provided at any time, including by requesting supporting documentation, and to suspend or disable the Partner’s listings in the absence of adequate cooperation.
Activation of the Partner on the Platform is conditional upon full acceptance of these Partner Terms by digital tick during onboarding, completion of the required information and approval by Porta Sicilia. Porta Sicilia may refuse the onboarding request without obligation to state reasons, without prejudice to legally mandatory obligations.
The Partner warrants that the information published in their listings (descriptions, photos, prices, availability, conditions) is truthful, accurate, up to date, complete and not misleading. The Partner undertakes not to publish unlawful content, content infringing third-party rights, counterfeit or discriminatory content.
The Partner warrants that they hold all the rights needed for the photos and content uploaded, including copyright and the consent of any persons depicted. Porta Sicilia reserves the right to remove images or content that breaches this provision.
The Partner sets their own prices on the Platform. The final price shown to the User is composed of the Partner’s consideration, the Porta Sicilia Service Fee and any applicable taxes and accessory costs. The Partner remains free to apply different prices on different distribution channels (no mandatory parity clause).
The Partner keeps the availability of their inventory up to date, including via iCal synchronisation with external calendars (Airbnb, Booking, own systems). Overbookings caused by failure to update fall under the exclusive responsibility of the Partner.
Material changes to listings already booked (e.g. variation of price, location, duration, capacity) require the express consent of the User already booked; failing this, the Partner shall provide the Service on the originally agreed terms or proceed with a full refund.
For each confirmed Booking, Porta Sicilia retains a Service Fee determined on a percentage basis or as a flat amount, according to the parameters set out in the information sheet published in the Partner Dashboard and updated from time to time. The Service Fee is owed in respect of the intermediation activity, marketing, technological management of the Platform and User support.
Changes to the Service Fee structure shall be notified to the Partner with at least 15 days’ advance notice pursuant to Article 3 of the P2B Regulation, save where the change is required by law, for security reasons or to combat fraud. A Partner who does not wish to accept the new conditions may withdraw without penalty within the notice period.
The applicable Service Fee and any balance due to the Partner are shown transparently in the Dashboard before each Booking is accepted.
User payments are collected via Stripe Payments Europe Ltd, in compliance with PSD2/SCA requirements. The Service Fee is retained directly by Porta Sicilia; the remaining amounts owed to the Partner are transferred as set out below.
Depending on the Partner’s configuration on the Platform, payout may take place: (i) by SEPA transfer to the IBAN provided by the Partner, with the frequency indicated in the Dashboard (typically weekly or monthly); (ii) via a Stripe Connect account held by the Partner; (iii) by direct collection of the balance by the Partner from the User at check-in/arrival, where envisaged by the operational model of the Service.
The Partner is solely responsible for the tax obligations arising from their contractual relationship with the User (issuance of tax receipts, invoices, income tax returns, VAT, tourist tax where applicable). Save for mandatory legal obligations, Porta Sicilia does not act as withholding agent for the Partner.
Porta Sicilia may temporarily withhold amounts owed to the Partner in case of: (i) an active dispute by a User; (ii) ongoing chargeback; (iii) reasoned suspicion of fraud or breach of these Conditions; (iv) reasoned request from a competent authority.
The Partner undertakes to respond to Booking requests and User messages within 24 hours of receipt. Systematic delays in responding may result in reduced positioning of the listing or suspension of the account.
The Partner undertakes to perform the Service in the terms, manner and with the features published in the listing, in compliance with applicable safety, hygiene, sanitary, urban and sectoral regulations.
For experiences and tours, the Partner shall ensure adequate safety conditions, provide the required equipment in good state, instruct the User on participation arrangements and related risks, and suspend or cancel the activity when conditions may compromise personal safety.
The Partner is required to take out and maintain the insurance coverage mandated by law and that reasonably necessary in light of the activity carried out (professional indemnity, accident, any sector-specific covers).
The Partner communicates with the User exclusively through the channels made available by the Platform or, where necessary, through the contact details provided by the User at confirmation. The Partner shall not use the User’s contact data for purposes other than the management of the Booking, save for separate consent of the User.
The Partner undertakes to comply with all rules applicable to their activity, including — by way of non-exhaustive example — those concerning:
Porta Sicilia assumes no liability for the Partner’s failure to comply with the above obligations. The Partner indemnifies and holds Porta Sicilia harmless from any third-party claim or sanction arising from such non-compliance.
The cancellation policies applicable to Bookings made by Users are those set out in the general Terms and Conditions of the Platform. The Partner agrees to apply such policies in full.
Where cancellation is attributable to the Partner (subsequent unavailability, calendar errors, overbooking) or to material non-conformity of the Service compared to the listing, the Partner undertakes to bear the cost of fully refunding the User, including the Service Fee already received by Porta Sicilia, which may be recovered by offsetting against future payouts.
In case of no-show or unjustified delay by the User, the standard cancellation policies apply, with no obligation of refund on the Partner.
Users may publish reviews of the Service provided by the Partner only after having actually used it, pursuant to Article 27-quater of the Italian Consumer Code. Reviews are personal opinions and Porta Sicilia is not responsible for their content, without prejudice to obligations to moderate manifestly unlawful content.
The Partner may respond publicly to reviews respecting data-protection rules and in a respectful manner. The Partner is forbidden to solicit reviews against payment, gifts or discounts and to publish false reviews in their favour or against competitors.
The Partner may report to Porta Sicilia reviews they consider unlawful or harmful, following the DSA procedure described in the general Terms and Conditions.
Content uploaded by the Partner to the Platform (texts, photos, descriptions, videos) remains the property of the Partner. By uploading it, the Partner grants Porta Sicilia a non-exclusive, royalty-free, worldwide, sublicensable licence, valid for the duration of the content’s presence on the Platform, to use, reproduce, adapt, translate (including by automated translation), publish and promote such content within the Platform and its marketing channels (website, social media, newsletter, editorial partnerships).
The Partner warrants that they hold all the rights, authorisations and consents necessary to grant this licence, indemnifying Porta Sicilia from any third-party claim in this regard.
The trademarks, logos and distinctive signs of Porta Sicilia remain the exclusive property of their owner. The Partner may not use them outside the context of the Platform without prior written consent.
The Partner and Porta Sicilia act as independent controllers of the processing of Users’ personal data, each for their own purposes: Porta Sicilia manages the technological intermediation, marketing of the Platform and contractual fulfilments; the Partner performs the Service and manages their own tax and sectoral obligations.
Porta Sicilia transmits to the Partner only the data strictly necessary to perform the Booking (name, contacts, any User-communicated needs). The Partner undertakes to use such data exclusively for managing the Booking and legal obligations, in compliance with Regulation (EU) 2016/679 (GDPR) and Italian Legislative Decree 196/2003.
The Partner is solely responsible for the privacy notice to their own customers, for any record of processing activities and for the additional GDPR obligations. Transfers of data outside the EEA by the Partner must comply with Articles 44–49 GDPR.
The Partner is solely liable, in contract and tort, for the proper performance of the booked Service, the safety of premises and activities, the truthfulness of the published information, compliance with applicable rules and the tax and social-security obligations arising from their activity.
The Partner indemnifies and holds Porta Sicilia harmless from any claim, action, cost, loss, sanction, legal expense or damage (direct or indirect) deriving from or connected to the performance of the Services or the publication of content on the Platform.
Porta Sicilia acts as technological intermediary pursuant to Article 6 of Regulation (EU) 2022/2065 (DSA) and Articles 14–17 of Italian Legislative Decree 70/2003; it is not liable for content uploaded by the Partner nor for the performance of the Services.
To the extent permitted by law, Porta Sicilia’s aggregate liability towards the Partner for any cause connected to these Partner Terms is capped at the amount of Service Fees retained in the 12 months preceding the damaging event. This limitation does not apply in cases of wilful misconduct or gross negligence, of personal injury or harm to health, nor in any further case in which limitation is mandatorily excluded by law.
Pursuant to Article 17 of Regulation (EU) 2022/2065 and Article 4 of the P2B Regulation, Porta Sicilia may apply the following measures to the Partner: removal or hiding of individual listings, downgrading in ranking, temporary suspension or definitive termination of the account.
Save in cases of force majeure, fraud, serious breaches of law or publication of unlawful content — where the measure may be immediate — Porta Sicilia gives the Partner prior written notice of the intended measure, with at least 30 days’ notice for termination and 15 days’ notice for suspension, indicating in writing:
The Partner may withdraw from these Partner Terms at any time with 30 days’ notice, while remaining committed to fulfilling Bookings already confirmed.
Pursuant to Article 20 of Regulation (EU) 2022/2065 and Article 11 of the P2B Regulation, Porta Sicilia provides the Partner with a free internal complaints procedure, accessible by writing to partners@portasicilia.com.
Complaints are handled diligently, in a non-discriminatory manner and within reasonable timelines (ordinarily within 30 days of receipt). The outcome of the complaint, reasoned in a clear manner, is communicated to the Partner in writing. The procedure includes the possibility to request review of the initial decision and, in case of restrictions, temporary suspension of the measure pending review where reasonably possible.
Pursuant to Article 12 of the P2B Regulation, for disputes with Partners qualifying as business users that could not be resolved through the internal complaint, Porta Sicilia identifies as mediation body [TO BE FILLED: indicate at least two mediation bodies registered with the Italian Ministry of Justice]. Recourse to mediation is without prejudice to the parties’ right to apply to the courts.
Pursuant to Article 5 of the P2B Regulation, listings are positioned in search results and on category pages of the Platform on the basis of the following main parameters, considered together: relevance to the User’s search (location, dates, filters), listing quality (completeness of information, photos, positive reviews, booking acceptance rate, response time), geographical proximity, real-time availability, fairness of exposure across Partners and diversification of the offer.
Porta Sicilia does not apply direct or indirect consideration to improve positioning beyond the criteria set out above. Any exceptions (e.g. themed editorial promotions, seasonal campaigns) are transparently disclosed on the relevant pages.
Pursuant to Article 7 of the P2B Regulation, Porta Sicilia does not currently offer own Services competing with those of the Partners with respect to experiences, tours or accommodations. The Partner will be informed in writing should this change.
Changes to these Partner Terms are notified to the Partner with at least 15 days’ advance notice pursuant to Article 3 of the P2B Regulation, by email to the registered address and/or through the Partner Dashboard. Minor, technical or immediately required regulatory adjustments may enter into force without notice, without prejudice to the Partner’s right to withdraw without penalty within 15 days of the notification. Continued use of the Platform after the notice period constitutes acceptance of the new Partner Terms.
These Partner Terms are governed by Italian law.
For disputes with Partners acting as consumers under Italian Legislative Decree 206/2005, the court of the consumer’s place of residence or elected domicile applies (Article 66-bis of Italian Legislative Decree 206/2005). For Partners acting as professionals or business users, the exclusive jurisdiction is the court of Palermo.
The Partner may not assign these Partner Terms or the rights and obligations arising thereunder to third parties without Porta Sicilia’s prior written consent. Porta Sicilia may assign these Partner Terms to an entity that succeeds it, in whole or in part, in its business, giving notice to the Partner.
The invalidity or unenforceability of any individual clause shall not affect the validity of the agreement as a whole. The clause shall be interpreted or replaced within the limits permitted by law to give effect to the parties’ intent.
All communications between Porta Sicilia and the Partner take place through the Partner Dashboard or to the registered email address. The Partner is required to keep their contact details up to date.
Commercial or confidential information exchanged between the Parties in the context of the relationship shall be treated as confidential and used exclusively for purposes related to the relationship itself.
For any matter relating to these Partner Terms, the Partner may contact Porta Sicilia at partners@portasicilia.com or, for DSA/P2B complaints, at dsa@portasicilia.com. Postal address: Sicily Good di Salvatore Guarneri, Cortile Gonzales 7, 90025 Lercara Friddi (PA), Italy.