Last updated: 21 May 2026
Porta Sicilia acts as technological intermediary between Users and Hosts. These Cancellation Policies supplement and summarise what is provided in the Site’s Terms and Conditions, to which reference is made for the full contractual context.
Pursuant to Article 59(1)(n) of Italian Legislative Decree 206/2005 (Consumer Code) and Article 51 of Italian Legislative Decree 79/2011 (Tourism Code), the 14-day right of withdrawal does not apply to contracts for leisure activities (experiences, tours, tourism services) and accommodation contracts where the contract provides for a specific date or period of performance. Once a Booking is confirmed, the User may only cancel in accordance with the policies set out below.
✓ Free cancellation up to 48 hours before the start of the activity: full refund of the amount paid.
✗ Cancellation less than 48 hours before the activity: no refund.
✗ No-show: no refund.
✓ Up to 30 days before check-in: refund of any amounts paid to the Host. The Service Fee paid to Porta Sicilia is non-refundable.
✗ Less than 30 days before check-in: no refund, save for different terms indicated by the Host on the listing page.
In case of unavailability of the accommodation or material non-conformities attributable to the Host, the User shall be entitled, at their choice, to:
For food Products purchased in the Shop section, the 14-day right of withdrawal applies from delivery, subject to the exceptions set out in Article 59 of the Italian Consumer Code (perishable Products, sealed Products for hygiene reasons opened after delivery, Products inseparably mixed with other items after delivery).
Pursuant to Article 59(1) of the Italian Consumer Code, the right of withdrawal does not apply to Products that may deteriorate or expire rapidly (let. d), to sealed Products that are not suitable for return for hygiene or health-protection reasons and have been opened after delivery (let. e), or to Products that, after delivery, are by their nature inseparably mixed with other items (let. f). Such exclusions are highlighted, where applicable, on the Product page.
To exercise the right of withdrawal, the User shall notify Porta Sicilia of their decision by email to info@portasicilia.com within 14 days of delivery. Porta Sicilia shall refund the amounts received, including standard delivery costs, within 14 days of receipt of the notice, with the right to suspend the refund until the Product has been returned or evidence of its dispatch has been provided. Direct costs of return are borne by the User.
To request a cancellation, the User shall use the functionality available in their personal area or contact Porta Sicilia at info@portasicilia.com, indicating the Booking/order code. Refunds within Porta Sicilia’s remit are issued within 14 business days from confirmation of the cancellation, using the same payment method as the original purchase. Actual crediting times depend on the payment network used and on Stripe’s policies.
For queries on the application of the cancellation policies, please write to info@portasicilia.com.